Privacy Policy

1. Introduction

TekToro Digital Solutions Ltd. ("TekToro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our websites, platforms, and services.

2. Information We Collect

We collect the following types of information:

• Contact Form Submissions: Full name, email address, phone number (optional), company name (optional), and message content.
• Newsletter Subscriptions: Email address.
• Platform Usage: For EMS and SCADA platform users: account information, usage data, and operational data as defined in service agreements.
• Analytics: Anonymized website usage data via Google Analytics (GA4) and Microsoft Clarity session recordings.
• Cookies: Essential cookies for site functionality and optional analytics cookies (with your consent).

3. How We Use Your Information

• To respond to your inquiries and contact form submissions
• To send newsletter updates (only with your explicit consent)
• To provide and improve our products and services
• To analyze website usage and improve user experience
• To comply with legal obligations

4. Customer Data Ownership

For SCADA and EMS platform subscribers: your operational data remains your property. We do not claim ownership of any data generated by your use of our platforms. You may export your data at any time, and we will delete it upon termination of your subscription (subject to legal retention requirements).

5. AI & Data Governance

Our AI features (EMS AI Suite, predictive analytics) process your data to provide insights and recommendations. We do not use your operational data to train AI models for other customers. All AI processing is governed by our Human-in-the-Loop (HITL) framework, ensuring human oversight of all automated decisions.

6. Data Security

We implement industry-standard security measures including: TLS 1.3 encryption for data in transit, AES-256 encryption for data at rest, role-based access controls, regular security assessments, and incident response procedures. Our infrastructure is hosted on enterprise-grade platforms with SOC 2 compliance.

7. Data Retention

Contact form submissions are retained for 2 years. Newsletter subscriptions are retained until you unsubscribe. Platform data is retained for the duration of your subscription plus 30 days (or as required by law). Analytics data is retained in anonymized form for up to 26 months.

8. Third-Party Services

We use the following third-party services:

• Supabase: Database hosting for contact and newsletter data
• Railway: Application hosting infrastructure
• Google Analytics (GA4): Website analytics
• Microsoft Clarity: Session recording and heatmaps
• Calendly/Cal.com: Meeting scheduling

Each third-party service is governed by their own privacy policies. We do not sell your data to any third party.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Unsubscribe from marketing communications at any time
• Export your platform data in standard formats

To exercise these rights, contact us at admin@tektoro.com.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact

For questions about this Privacy Policy or to exercise your data rights, contact us at admin@tektoro.com or write to TekToro Digital Solutions Ltd., 89 Nexus Way, Camana Bay, Grand Cayman KY1-9009.